Happy holidays, all -
If you have a Wacom tablet and you're using Photoshop, you might have run into issues and problems. In this troubleshooting video, we show you how to fix the most common issues with your Wacom tablet.
I recently bought my girlfriend a Yoga 720 when they went on sale at Best Buy. She loves it, but the touch screen doesn't work at all. Per a few hours of research, I've discovered this is an issue that has been documented not only in this subreddit, but on Lenovo's forums:
It seems the Windows Creators Update messes with the Wacom driver. I can't seem to get it working. I've tried updating drivers from Lenovo and Wacom along with several other solutions. In the device manager, the Wacom Device has an alert on it reading 'This device cannot start. Code 10. STATUS_DEVICE_DATA_ERROR.'
Has anyone found a better fix for this, yet? It seems insane Lenovo hasn't addressed it, and more so, tells users its a hardware problem when it clearly is not.
Thank you for any help you can provide. I'm losing my mind trying to fix it and would hate to bring the laptop back!
I had the same exact problem. No matter what I did, tablet LED lights and diagnostic testing mode indicated touch sensors working but no corresponding screen functions. This included removing the app/plist installation through CleanMyMac 2 and a subsequent reinstall. You may have fixed your problem by now but Wacom customer support sent me this advice within a day and it worked for me on first try. Touch gesture and pen functions seem to work equally well now.
Key is to use the uninstall utility within the Wacom app itself.
![Wacom multitouch issue 3 Wacom multitouch issue 3](https://shuttermuse.com/wp-content/uploads/2017/06/wacom-intuos-pro-review.jpg)
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Thank you for contacting Wacom Customer Care. The problem that you received maybe cause by a corrupted driver file. While you may have already reinstalled the driver, please follow these specific instructions:
Open your Applications folder and locate any Tablet or Wacom Tablet folders you have
Use the Utility in each of these folders and click ‘Remove’ under ‘Tablet Software’
Once the software is removed, restart the computer
Once this is complete, download and install the latest 6.38 driver from: (Current as of Aug 2014)
As always, make sure your tablet is connected directly to your computer. Avoid using USB hubs, keyboard/monitor ports, or docking stations with the tablets, as they can cause inconsistent behavior.